Performance Evaluation of a Web-Based E-Procurement System Using the PIECES Framework
DOI:
https://doi.org/10.30742/ijremte.v2i2.24Keywords:
E-procurement; PIECES framework; information systems evaluation; system performance; higher educationAbstract
Electronic procurement (e-procurement) plays an important role in improving transparency, efficiency, and accountability in organizational procurement processes, particularly in higher education institutions. However, many e-procurement systems are implemented without systematic performance evaluation, which may result in unresolved operational inefficiencies, information quality issues, and weak control mechanisms. This study aims to evaluate the performance of a web-based e-procurement system implemented at Universitas Wijaya Kusuma Surabaya using the PIECES framework, which examines six dimensions: Performance, Information, Economics, Control, Efficiency, and Service.
This study adopts a descriptive–evaluative research design supported by system observation, functional testing, and analysis of procurement workflows and system artifacts. The PIECES framework is applied to assess system throughput and response time, information accuracy and accessibility, economic efficiency, control and security mechanisms, resource utilization efficiency, and service quality for key stakeholders, including administrators, procurement officers, and vendors.
The results show that the e-procurement system improves procurement process performance by reducing processing time and standardizing workflows. Centralized data management enhances information accuracy, traceability, and accessibility. Operational costs are reduced through minimized paper-based procedures and administrative activities, while role-based access control and audit trails strengthen governance and accountability. In addition, improved system usability enhances service quality for all stakeholders.
Overall, this study confirms that the PIECES framework is effective for evaluating institutional e-procurement systems and provides practical insights for higher education institutions seeking to improve procurement performance and governance through digital systems
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